Edited by LordAssassin1008 at 3-3-2014 10:07 AM |
Are the forums only English?
The forums have an option to change languages. This can be found in the top-right corner of your browser. It will appear as a flag with a drop-down menu to select your language.
However, please remember that all threads, comments, and replies must be written in English only.
I have a suggestion for the game, where do I post it?
If you have a suggestion (this includes, but is not limited to any ideas that may improve the game), post it in the Suggestions Thread. That's right...there's a dedicated thread to suggestions. It can be found here:
How do I get shards?
You can receive shards by completing dungeons, or by participating in the Here Be Monsters event. The shards will randomly drop from the dungeons that you complete. Dungeons that are marked drop shards more frequently than those without. To receive shards from Here Be Monsters, you must complete the final wave of monsters. (I.E Wave #5)
You can read more about it here:
How do I get "fires"?
Fire is obtained through the completion of dungeons. Each dungeon offers the ability to receive a maximum of three fires. Three fires would be obtained by getting a 100% in that specific dungeon.
Fires do not get used up when upgrading hero's either. They will stay and accumulate.
(Ex. You upgrade your hero when you have 20 fire's, you will still have those 20 fire's after the upgrading process)
What are the chances of getting a legendary hero from HB/Gems?
Well, these are randomized and no one really knows the exact percentage. Just remember this:
HB = Higher chance of Slimes/Ordinary Heroes
Gems = Higher chance of Elite/Legendary Heroes
I lost my data, how do I get it back?
Simply fill out the details below and send it in to Live Support, or email the details here: firstname.lastname@example.org.
New IGG ID:
Date and Time of the incident:
Can I use the same account on multiple devices?
Yes you can. There are two options of doing this.
The first option is to link the account your want to transfer on your phone with your Gmail. This can be done by following these steps (Thanks to Hoodiee):
Accounts and Sync - Add Account - Add 1 Gmail account - Enter Game - Settings - Link Account - Choose your Gmail account - Confirm Link - Authorize - Settings - Link Account - Choose your Gmail account again - Enter Game
The second option is to link any account on the new device and then change it to the account you want to play with. This can be done by following these steps (Thanks to Hoodiee):
Accounts and Sync - Add Account - Add 2 or more Gmail accounts (including the account used on the old device) - Enter Game - Settings - Link Account - Choose one of your Gmail accounts (do not choose the account that you have used on the old device) - Confirm Link - Authorize - Settings - Link Account - Choose the previously selected Gmail account - Settings - Change Account - Choose the Gmail account that was linked to your old game account.
How do I restart my game from level one?
To restart your game from level one follow these steps:
- Go to Settings.
- Next, choose the option "Switch".
- Then choose another Gmail account.
Why does it show the enemy loses nothing, when I lost my whole army in a defence?
Their army could be a higher level than your's, or they could have all legendary heroes. It is easy to destroy an entire base without losing anything if you use only heroes.
How do I get a Cannon Tower/Magic Tower/Advanced Arrow Tower?
You must first level your existing arrow tower to level 10. After reaching level 10 you will have the option to upgrade to one of the three previous mentioned towers, each one having an advantage and a disadvantage. It will cost 140,000 gold, and you will be able to switch between the type of tower you have after upgrading for another 140,000 gold if you so choose to.
Why is the enemy allowed to just resource farm then quit the attack leaving me vulnerable to another attack?
This is because the game developers want you to build better kingdoms. If your resources are that easy to grab without you defending them, then your kingdom needs improving. Improve it by moving your resource buildings inside of walls and defending them.
Is the Town Hall good for anything in this game, like it is in Clash of Lords?
If your Town Hall is destroyed in Castle Clash, you do not lose the fight right away. Instead, the Town Hall can be used as a decoy building. In Castle Clash, it is only really for upgrading and receiving more buildings.
How do I get heroes?
You can get heroes by buying them with HB, Gems, or Shards through your Hero Altar. You can read more about it here:
How do I level my heroes?
To level your heroes you must take them into battles. Dungeons or raids against other players will work. Your hero will begin gaining levels. Once your hero reaches an increment of 20 (20, 40, 60, 80, 100) he will stop gaining levels. You will now have an "Upgrade" option when visiting your hero inside the Hero Altar. If you press this it will show you the needed resources for your hero to gain a "star rank". At each increment of 20, you will have the option to upgrade your hero's star rank. You can read more about it here:
What are the uses of Slimes?
Slimes are for sacrificing. You can sacrifice a Slime or any hero for that matter towards one of your hero's skills. You can read more about it here:
How do I get more HB?
HB can be obtained through attacking other players, the guild boss, or waiting. Every hour you will receive an amount of HB based on your rank in the arena. To improve your rank in the arena, you need to beat other players. To receive HB from the guild boss, you and your guild will have to defeat the boss. The HB you receive is then determined by what rank you placed in the fight. The higher your rank, the more HB you receive.
You can read more about it here:
I found a bug, where do I post it?
If you've found a bug, you can either report it to Live Support with your evidence, use the in-game Send a Ticket button found through the Settings button in the bottom-left corner, or email email@example.com.
Please give as much information as you can about the issue so it can be resolved as quick as possible.
Discontinued - There's a lot of vulgar language in the public chat, can the game developers fix it?
Here is a response from the Moderator Hoodiee about this issue:
"Thank you very much for supporting Castle Clash. We are still in the process of upgrading our chat system but are currently unable to resolve this issue. Until we have a solution, we urge you to ignore these players if you encounter them in the game. Once our Chat system has been upgraded, we will be able to severely deal with vulgarities."
So in other words, your only options at this time are to mute the players by pressing the speaker button to the left of their name, pause the chat, or not use the chat all together.
Can I delete or sell buildings that I don't want anymore?
At this time, you cannot delete or sell the buildings that you do not want, or have no use for. However, you are able to sell your unwanted decorations.
Why can't I place my heroes onto my Hero Base?
You may be trying to place a duplicate hero, or a Slime. Neither of these can be placed onto your Hero Base.
I found a suspicious player, what do I do?
If you've found a suspicious player who you think may be participating in illegal activities (this includes, but is not limited to hacking) then you have a few options. You can directly talk to Live Support with your evidence, you can submit a Bug Report using the in-game Send a Ticket button, you can email firstname.lastname@example.org, or you can private message ccprestine, any of the Administrators, or myself with your evidence and details. We would be happy to send your information to the correct person.
What determines my arena image?
Your arena image is determined by your highest leveled hero that is used in your arena defence.
(Eg. If you have a Druid level 60, and an Executioner level 58, your image would be of the Druid)
I have a question about what hero setup to use, where should I post it?
If you have a question about what hero setup you should use, what hero talents you should use with what hero, or what hero to get next. You should post it in the new Hero Selection thread found here:
I didn't get my free gems from a TapJoy offer, what do I do?
Since the free gem offers are hosted by TapJoy, not IGG, you will need to contact them. This can be done by pressing the "Missing Gems?" button at the bottom of the offers page.
You will need to put in information about the offers that you completed before submitting the ticket.
If you have not received your gems within two days, first check your email to see if they need more information to verify that you have completed the offer. If you have no email from TapJoy, and have not received your gems, send the information in again.
What determines the health of my inside-arena building?
The health of your building while doing arena battles is determined by the heroes you use. The more health your heroes have, the more health the building will have.
How do I get the Spirit Mage?
To receive the Spirit Mage you must purchase or complete offers for the equivalent of 50,000 gems which is about $300.00 CAD. After doing so you will have to go to the little giftbox icon in the top-left corner and press it. Below you will have an option to claim heroes because of the gems you purchased / completed offers for. The Spirit Mage will be the last one that you claim.
I completed something, but it isn't there. What happened?
This may be your internet connection or because your device is rooted. If your device is not rooted, then do the following:
First make sure you have a good connection. Try both 4G and WiFi if you have them. Some players have reported it works better on WiFi, others have reported it works better on 4G, so try both.
If you have a good internet connection and the problem continues, try clearing your RAM memory or restarting your device.
If after trying the above, the problem continues. Contact Live Support or email email@example.com about the problem. Be as clear as you can, provide evidence, and specify your exact problem so it can be fixed as soon as possible.
How can I change my forum name?
We regret to inform you that the only way to change your username on the forum, is to create a new IGG account with that particular username. (If the username is still available)
If you wish to do so, please follow the steps below:
1.) Log out from your current IGG I.D account if you accessed the forum from the "Settings" button in-game (the "Log Out" button is located at the bottom of the forum main page)
2.) Click on "Register"
3.) Follow the steps to register your new account. You may input the username of your choice in the "IGG Account" field.
Note: Usernames that are already registered by other forum users will not be available
4.) Refresh the forum page. You are now logging in as the newly registered account.
Kindly be informed that we will not be able to transfer your old threads or statistics from the old forum account to the new one.
I have a question about some form of stats, where can I find the answer?
Thanks to one of our forum members, Guoyuus. He has compiled an Index of his threads that will answer all of the questions you may have about stats for Castle Clash. From building upgrade stats, to hero stats. If you wonder about the stats, he's found the answer. You can see his Index of threads here:
How do I get the Pumpkin Duke?
At this time, the Pumpkin Duke is only available through gem rolls. You must do either the 150 gem, or the 450 gem roll to have a chance of getting him.
I didn't receive the gems that I purchased, what do I do?
If you haven't received the gems that you have purchased, you will need to contact Live Support with the following information:
Payment Email Address:
Time of Purchase:
Where can I find the Fanpage Events?
"Fanpage" is otherwise known as Facebook. You can find the Fanpage hosted events here:
How do I earn Forum Favour, Reputation, and Karma?
To receive any of these points, you will need to be given them by other forum members. You have the potential of earning Favour on anything you post if another forum member likes what you have posted. Reputation and Karma can only be given out by Moderators/Administrators. These points will only be given out for exceedingly helpful, or useful posts. These points can be used to purchase Forum Medals found here:
What is a "Smurf" account?
A "smurf" account is another account created by you. It is used mainly for resource gathering on your main account. A smurf account may also be used to give your main account free shields.
I think my account was hacked. What should I do?
If you think that your account was hacked in some way, you should contact Live Support with the following information:
Time Of Incident:
How do I become a "Soldier" in a guild?
To become the rank of "Soldier" inside of a guild, you will need to donate 3,000 shards to the guild. This can be done by pressing your Guild Hall, then pressing the button that says, "Guild". After you are inside of the Guild, there will be three tabs at the top. Press the one that says "Guild Donation". This will take you to a screen were you can enter an amount of shards that you wish to donate, then press the button that says "Donate" to donate them into the guild.
How do I get the Snowzilla?
At this time, the Snowzilla is only available through gem rolls. You must do either the 150 gem, or the 450 gem roll to have a chance of getting him.
Will I be compensated if I lose any resources from any disconnections or game crashes?
In the event of a disconnection or crash, the data from your device is not sent to our servers. For example, information that was displayed right before the incident occurred such as; Heroes hired, newly refreshed talents, Arena victories, and more won't be reflected or saved. Therefore, we can't offer any compensation for these issues. We apologize for any inconvenience this may cause.
In order to prevent any losses from these situations, we suggest that you use a stable connection on either Wi-Fi or a 3G or greater network.
We also suggest closing all other applications that are not in use as they may affect the performance of Castle Clash.
Thank you for your patience and understanding!
Do the decorative letters add points to my Might?
No, the decorative letters do not add any points towards your Might.
Are they planning on combining the Android and IOS Castle Clash servers?
They are not planning on combining the Android and IOS servers at this time. They may be combined in the far future, but not any time soon.
What Town Hall level provides me with a fifth Watchtower?
At Town Hall level 17, you will be able to build your fifth, and final Watchtower.
How do I become an "Elite" in a guild?
To become the rank of "Elite" inside of a guild, you will need to donate 10,000 shards to the guild. This can be done by pressing your Guild Hall, then pressing the button that says, "Guild". After you are inside of the Guild, there will be three tabs at the top. Press the one that says "Guild Donation". This will take you to a screen were you can enter an amount of shards that you wish to donate, then press the button that says "Donate" to donate them into the guild.
Can I play Castle Clash on my P.C, and if so, how?
Yes, you can play Castle Clash on your P.C. However, to do so, you will need an Android emulator that can run other developer's applications. A common emulator that is used would be, Bluestacks.
How do I get Manual badges on the forums?
To get Manual badges on the forums, you will have to private message ccprestine, or myself with your request. After private messaging me, I'll respond as to whether or not you are eligible for that badge. If you are, the badge will be applied.
Do the statue decorations act like walls?
In a way, yes, and no. The statue decorations prevent enemies going through the center of the statue, however, the enemy can go around the statue because of the grass surrounding it. You cannot block that location even if you have walls right up against the statue.
How do I get the Cupid?
At this time, the Cupid is only available through gem rolls. You must do either the 150 gem, or the 450 gem roll to have a chance of getting him.
Where can I find a list of good Here Be Monster kingdom designs?
You can find a list of the more popular Here Be Monster kingdom designs here:
That's it for now, I'll update it with more commonly asked questions in the future.
Just make sure to check here as well as these links before posting a question in a new thread.
Hoodiee's Guide To Everything CC found here:
Other Castle Clash FAQ found here:
Guoyuus' Mini Wiki found here:
Hero Selection Thread found here:
Suggestions Thread found here:
Bug Reports Thread found here:
A Guide To The Forums found here:
Forum Rules found here:
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